FAQ's

   

 

 
Frequently Asked Questions (FAQ's - in english)

 

How do I get there?

Jukkasjärvi is located 12 km from Kiruna airport and 17 km from Kiruna train station. Mondays-Fridays there are local buses from Kiruna bus station, not on weekends.
Transfer from Kiruna airport or trainstation can be booked through our Reservations Department at a cost of SEK 110 per person one-way.
When does ICEHOTEL open for the winter? 
 We accept reservations all year round for our winter season which starts in the middle of December.
When does ICEHOTEL close in springtime? 
We are in the hands of the weather gods when it comes to the durability of ICEHOTEL. From experience we know that sometime at the end of April we must close due to the roof dripping.
From around the 20 April ICEHOTEL starts to show signs of actually being, like it is, built of frozen river water. Then it melts down into the river, and the week of Midsummer Celebration (2 months later) the last drift of snow usually trickles into the Torne River.
For how many years has there been an ICEHOTEL?
The winter of 2005/2006 we open our sixteenth ICEHOTEL. This means that we are the first to master the construction of snow and ice in this way here in Jukkasjärvi.
Are the bedrooms at below zero temperature?
Absolutely! Around -5 degrees Celsius is the indoor temperature in ICEHOTEL. If outdoor temperature falls below -30, then it may be -8 inside, but not colder!
Can I really sleep well in ICEHOTEL? 
Of course. All overnight guests at ICEHOTEL have a guided tour upon check-in. Then You will find out how to actually sleep well during the night.
How many nights do people stay?
The ICEHOTEL facility in Jukkasjärvi has, in addition to "cool" accommodation also warm accommodation: 4 bed cabins, Aurora houses and Kaamos hotel rooms. Ususally this means that for practical purposes, and to have the right mix of adventure and comfort, our guests stay one night in ICEHOTEL proper and then a night or more in accommodation with private bathroom, luggage keeping etc. Most people stay at least 2 nights. 
How big is ICEHOTEL?
Since ICEHOTEL melts every spring, the exact number of rooms do vary a little. ICEHOTEL spans over some 4 000 m2. The winter of 2004/2005, we will have 85 rooms; Ice rooms, Ice family rooms, Ice suites and Igloo rooms. Invited artists decorate each suite which are all unique and where all works of art melt in the springtime as does all of ICEHOTEL!
Is the hotel always the same each winter?
No, not at all. There is a new architecture each year as well as new art works and themes, and also new artists from year to year.
What kind of clothes should I bring?
ICEHOTEL offers warm outer clothing to all guests in the form of: snow-mobile overall, hat, mittens and winter boots.
In addition to this it is very good to bring thermal underwear meaning long-johns and long-sleeved undershirt, woollen and fleece sweaters are very useful, scarf and Your own gloves/mittens are also good, as well as plenty of socks and woollen socks.
And then Your tooth brush! Towels are available in the morning sauna houses and naturally in the warm accommodation, so You do not have to bring towels.
How are the toilets when sleeping in ICEHOTEL?
There are (believe it or not) warm, ordinary toilets in ICEHOTEL. These are in a small house which is incorporated into the ICEHOTEL construction so You can step directly through a door from ICEHOTEL into the warm and comfortable Ladies' and Gents' rooms. 
Where do I keep my luggage when I sleep in ICEHOTEL? 
 You cannot lock Your hotel room when You sleep in ICEHOTEL, since there is no door to Your bedroom! This may sound a bit strange, but it is a very special hotel. Your luggage may be left in special luggae compartments for the ICEHOTEL night, where there are lockers. Your warm and cozy sleeping bag is retrieved in warm facility, where You also change clothes, in conjunction with ICEHOTEL. 
Is the restaurant made of ice?
No - we thaw our guests during the meals, when we let You be indoors!
In Jukkasjärvi there are 2 restaurants: ICEHOTEL Restaurant is about 100 metres from ICEHOTEL and serves Laplandic Gourmet foods with raw materials, on plates of ice from the Torne River if You wish. The other restaurant, The Old Homestead Restaurant offers and experience of Tornedalen and Sami Culture when one has one's dinner, and where there is a café during day-time.
Isn't it very dark in Jukkasjärvi in wintertime?
The fact is that, even if we do not see the sun in the weeks of 50-52, and the daylight gradually returns after this, the snow reflects all the light there is. The starry skies are perfectly visible here, as are the northern lights. ICEHOTEL itself is all white, there's light therapy for You! From the return of the sun one week into January we receive 1 more hour of daylight each and every week, until the Midnight sun att he end of May.
Do I need to book in advance?
Definitely. Fridays and Saturdays may be fully booked several months before the winter season starts, so if You wish to come for a weekend, we do ask You to please call orsend us an e-mail in very good time. It is generally easier to book during week-days. The hardest is to book accommodation at our facility, You may book activities once You have decided dates when You are here and perhaps have organised Your flights/travel.
What do we do in the summertime?
ICEHOTEL melts down. The entire hotel literally trickles into the Torne River, to resurrect during November and December next winter, with a new architecture and new works of art. So You can come each winter and experience a new ICEHOTEL. This means thast there are only 300 persons who have the time to spend the night in each room… then it melts.
What do we actually do in the summer, then?
Well, we must stock ice from the Torne River for the coming winter. We harvest about 3000 tonnes of ice during March and April and stock it in "ICEHOTEL Art Center" in order to be able to built with full force in November. Art Center is a gigantic freezer at 1500 m2 where a summer art exhibition is prepared with ice sculptures, ice bar and ice cinema. This ice museum has already been noted in media and tens of thousands have visited Art Center these first 3 summers.
Art Center has also made it possible for our artists to travel around the world and sculpt and work with ice anywhere!